At Studio Lola, we do not offer refunds after products have been shipped, as each item is individually handcrafted and finished. Please ensure you carefully read product descriptions before making a purchase. Returns are only accepted for items that are faulty or damaged, and each case will be reviewed individually.

All returns will undergo inspection to verify they meet the criteria for a refund. If the product does not qualify, we reserve the right to decline a refund. Our priority is always to resolve issues before processing a refund, as returned items cannot be reused. For faulty items, please email photos and proof of the issue to tanayah@studiolola.co.uk, and our team will respond with a resolution within 2-5 working days.

Orders placed via our website can be cancelled within 48 hours of purchase. Please email us with your order number and the reason for cancellation, if applicable. We will refund the balance to your original payment method.

Cancellation requests made after 48 hours may not be accommodated if materials have been ordered or work has already commenced on your order.

For wedding orders over £300, a 50% deposit is required to secure your booking. If you cancel your order before your allocated 8-week slot, the deposit is non-refundable.

If the full balance has been paid and you cancel before or during your 8-week slot, no refund will be issued. This is because your slot reservation may have caused us to turn down other business, and materials, design time, and staff costs have already been allocated.

If you wish to make changes to your order, adjustments can be made as long as the total does not fall below the amount paid. For example, switching an A5 Table Number sign for an A5 Cake Menu sign is possible, with any price difference paid by you.

For international orders, Studio Lola uses trusted couriers to ship items. However, any customs charges or additional fees applied during shipping are the responsibility of the customer.

We strive to minimize potential fees by gathering accurate information before dispatch and will work closely with you and your wedding planner for a smooth delivery process. However, we cannot control or absorb any customs or importing charges that arise.

All hire items are the responsibility of the customer during the hire period. If an item is damaged or lost, the customer will be charged 100% of the replacement cost. Studio Lola ensures that all hire items are in excellent condition and suitable for use at each event.

After the event, all hire items will be inspected. General wear and tear is acceptable as long as the item remains reusable and in high-quality condition for future events. Customers will be required to sign a Hire Waiver form agreeing to these terms before the hire period begins.

For any questions or concerns regarding this policy, please contact us at info@studiolola.com.