SHIPPING POLICY

Processing Times

• All orders are handcrafted and individually finished, so please allow [insert processing time, e.g., 7-14 working days] for production before dispatch.

• Processing times may vary during peak periods or for custom orders, such as wedding and bespoke items. Estimated dispatch times will be communicated at the time of purchase.

Shipping Costs and Options

• Standard Delivery: Delivered within 3-5 working days from the dispatch date. Prices start at £[insert cost], depending on the size and weight of your order.

• Express Delivery: Delivered within 1-2 working days from the dispatch date. Additional charges apply, starting at £[insert cost].

• Free standard shipping is available for orders over £[insert threshold, if applicable].

Delivery Partners

We use trusted couriers such as Royal Mail, DPD, or Hermes to ensure your items are delivered safely and on time.

Damages Or Lost Items

Damaged or Lost Items

We take great care in packaging your order to ensure it arrives safely. However, if your item is damaged during transit:

1. Contact us within 48 hours of delivery at tanayah@studiolola.com.

2. Provide photos of the damaged item and packaging.

3. We will work with you to resolve the issue promptly, offering a replacement or refund where appropriate.

If your item is lost in transit, please notify us as soon as possible. We will liaise with the courier to investigate and resolve the matter.

Missed Deliveries & Re-Delivery

If a delivery attempt is missed, the courier will leave instructions for rescheduling or collection. Unclaimed items returned to Studio Lola may incur a re-delivery fee.

Contact Us

For any shipping-related queries, please email us at tanaya@studiolola.com, and our team will respond within 2-5 working days.

Thank you for choosing Studio Lola! We are committed to delivering your orders with care and efficiency.